Privacy Policy

Effective Date: 15/01/2025

Skip Bin Marketplace Australia (“we,” “us,” “our,” or “Skip Bin Marketplace”) is committed to protecting the privacy of individuals who visit our website located at au.skipbinmarketplace.com or use any related mobile application or online services (collectively, the “Platform”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

• Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment details (if applicable) when you register for an account, create a listing, or book a skip bin service.
• Business Information: For Suppliers, we may collect additional business-related details including company name, ABN, physical address, proof of identification, and any other details required to verify your ability to provide skip bin services.
• Device and Usage Information: We may automatically collect information about your device and usage of the Platform through cookies, log files, and analytics tools. This may include your IP address, browser type, and access times.

2. How We Collect Your Information

• Directly From You: When you fill out forms on our Platform, register for an account, or communicate with us via email or other channels.
• Automatically: Through your use of our Platform, we use cookies and similar tracking technologies to collect technical and usage information.
• From Third Parties: We may receive information from payment processors (e.g., PayPal) about your completed transactions and from identity verification services when confirming your eligibility to list skip bins.

3. Use of Personal Information

We use your personal information to:

• Provide and improve our Platform, including processing and managing skip bin bookings.
• Communicate with you regarding your account, transactions, and customer service inquiries.
• Verify the legitimacy of Supplier businesses and listings.
• Facilitate secure payment processing through third-party payment providers.
• Perform analytics, conduct research, and monitor usage to maintain and improve our Platform.
• Comply with our legal obligations under Australian law and relevant regulations.

3.1 Marketing Communications

We may use your email address or other contact details to send you automated or direct marketing communications, including information about our services, special offers, promotions, or updates to our Platform. We do this to promote the benefits of listing skip bins with us, inform potential or existing Suppliers about how Skip Bin Marketplace can help them move more bins, and keep all users updated on relevant news.

Unsubscribe Option: You have the right to opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link provided in our marketing communications or by contacting us at [email protected]. Once you opt out, you will no longer receive marketing emails, but we may still send you essential transactional or service-related messages (e.g., booking confirmations, account updates).

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party service providers who assist us with payment processing, hosting, customer support, analytics, or other business operations. These providers are obligated to handle personal information in accordance with this Privacy Policy and the Australian Privacy Act 1988 (Cth).
• Suppliers (Skip Bin Providers): When you book a skip bin, we share relevant information (e.g., your first name and relevant address details) to facilitate the transaction and confirm service delivery.
• Regulatory and Legal Requirements: If required by law, court order, or government regulation, or if such disclosure is reasonably necessary to protect our rights, the rights of others, or to comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. International Data Transfers

While we primarily store and process data in Australia, some of our third-party service providers may be located in other countries. In such cases, we take reasonable steps to ensure that any international data transfers comply with applicable privacy laws and that your personal information remains protected.

6. Storage and Security

• Security Measures: We implement technical and organisational measures designed to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
• Retention: We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our Platform. Cookies help us customise your experience, remember your preferences, and analyse usage patterns. You can control cookie preferences through your browser settings; however, disabling cookies may impact the functionality of certain parts of our Platform.

8. Accessing and Correcting Your Information

Under the Australian Privacy Act 1988 (Cth), you have the right to access and correct any personal information we hold about you. If you believe any information we hold is inaccurate, out-of-date, or incomplete, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Children’s Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18. If you become aware that a minor has provided us with personal information without parental consent, please contact us immediately so we can delete the information.

10. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Resolving Privacy Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable period. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when posted on our Platform with a revised “Effective Date.” Your continued use of the Platform following the posting of any changes indicates your acceptance of those changes.

13. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your rights under the Australian Privacy Act 1988 (Cth), please contact us at:

Email: [email protected]

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Last updated on 15/01/2025